Crisis Communication | Masterclass

Caption Text
Link
Caption Text
Link
Caption Text
Link

"Very useful event which helped me personally to understand the context issues & challenges as well as potential solutions. Good opportunity to share experience full of tools & case studies."
- Asanko, Gold

"Fantastic programme – great assembly of experts – nice opportunities to network!"
- Shell, Canada

Public Acceptance & Dialogue Masterclass - 2 Day Executive Training
with Neil Chapman & Dimitri Schildmeijer
Strand Palace Hotel, London UK

Public Acceptance & Dialogue Masterclass - 2 Day Executive Training
with Neil Chapman & Dimitri Schildmeijer
Strand Palace Hotel, London UK

Public Acceptance & Dialogue Masterclass - 2 Day Executive Training
with Neil Chapman & Dimitri Schildmeijer
Strand Palace Hotel, London UK

Public Acceptance & Dialogue Masterclass - 2 Day Executive Training
with Neil Chapman & Dimitri Schildmeijer
Strand Palace Hotel, London UK

< Previous

Next >

Introduction

“Investments worth millions of dollars, corporate reputations and growth opportunities are at stake when energy projects are delayed.”

Delivering key infrastructure projects – real estate, factories, pipelines, transmission lines, energy production sites, storage facilities or power generation – is challenging for organizations, regulators and governments. They face technical, economic, environmental, regulatory and investor issues.

Yet the critical challenge that can cause costly delays or kill a project is Public Acceptance. And Public Acceptance requires effective dialogue. However, it often deals in an area many companies find challenging, the world of emotion and potential public outrage.

Citizens, environmental groups, communities and other stakeholders have powerful communication tools with which to oppose projects. And they know that emotion can trump data. Undertaking and managing genuine, open dialogue with people who are affected by projects can make the difference between delivery success or failure.

The Importance of Stakeholder Dialogue

There is an overwhelming business case for effective stakeholder dialogue with the objective of achieving public acceptance. A global study of nearly 200 energy projects around the world revealed that political or stakeholder related delays outweighed other vital risk factors, such as economic or technical challenges.

The Masterclass addresses how companies can adopt effective strategies for managing a dialogue process that can improve their chances of reducing potential project delays.

Benefits

Benefits of attending this Masterclass:

Identifying Risk and risk parameters within communication

Link Public Dialogue to clear business goals

Discover the key to building Win-Win Relationships

Create a strategy for Public Engagement

An in-depth look at Public Dialogue best practices and lessons learnt

Techniques in dealing with Public Outrage and Emotional Opposition

Network with fellow professionals from other organisations

Who Attends

Who Should Attend?

Communications, CSR (Corporate Social Responsibility) and Public Affairs professionals; Project Management and Business Development leadership whose organizations are developing projects – either now or in the future. In addition, the Masterclass will benefit government officials and regulators who are tasked with oversight of projects and ensuring they are developed responsibly and to the benefit of the stakeholders who look to them for reassurance.

Government Relations

Public
Affairs

Stakeholder Engagement

Corporate Comms

Media

CSR

Community Relations

Risk & Business Continuity

Brand Management

Public Affairs

In addition, this Masterclass will benefit: Project Managers, Business Development Managers, Investment Managers, Ethical Investment managers, Board Members & Heads of Departments who could find themselves overseeing project development, Engineering contractors, Environmental specialists as well as commercial managers and economists.

Why Attend?

Investments worth millions of dollars, corporate reputations and growth opportunities are at stake when energy projects are delayed. Companies tasked with delivering projects are building growth opportunities that can impact their bottom line.

Agenda

What areas will be covered:

The Business Case for Effective Public Dialogue

Linking Public Dialogue to clear business goals
Measures for success
The cost of failure/delay – case study session

Effective Public Dialogue Overview

Elements of Meaningful Public Dialogue
Building Win-win Relationships

A strategy for Public Engagement

Stakeholder Mapping
Plan-Engage-Feedback

Risk Communication Elements

Risk Communication overview
Identifying Risk and risk parameters
Risk Parameters
Communication Strategies for Risk Communication

Public Dialogue best practice and lessons learned case studies

In-depth look at case studies
Lessons to learn
Best practice and common themes

The Road to Public Acceptance

Collaborative Consulting
Building trust

Elements of Public Outrage & Strategies for Emotional Opposition

Dealing with controversy
Data Vs Emotion
The Dialogue Spectrum

Aiming for Public Advocacy

The Call to Action
Crafting a Clear Story
The Transparency Challenge

Register

Course Name

Dates

Public Acceptance & Dialogue Masterclass - 2 Day Executive Training

with Neil Chapman & Dimitri Schildmeijer

London
£ 1645 (Plus VAT)

Book Now

Trainers

Valiant Business trainers are the best and most appropriate trainers for each individual course in terms of area of expertise, training style, commercial/industry experience and proven track record. We choose trainers who are specialists in their respective fields, and are dedicated to enhancing the skills and knowledge of our delegates through applicable training.

NEIL CHAPMAN

Neil has 25 years of advocacy skills at industry association and at project development level. He was the chair of three leading US and UK Public Affairs committees during high profile issues, and has been at the forefront of a number of headline grabbing crises. He has worked for three Fortune 100 global companies in Europe and North America, as well as on development projects in Asia, the Americas and the Middle East.

Neil is also Partner in WPNT Communications Europe. WPNT is a global communications training company with huge experience in energy sector communications and stakeholder engagement.

Neil has run communications programs in Abu Dhabi, Angola, Australia, Azerbaijan, Belgium, China, Egypt, Germany, Hungary, India, Poland, Norway, Qatar, Singapore, South Africa, The Netherlands, UK and the USA.

Dimitri Schildmeijer

Dimitri Schildmeijer is Partner in WPNT Communications Europe. WPNT is a global communications training company with huge experience in energy sector communications and stakeholder engagement. In this capacity, Dimitri works with business leaders around the world on local- and national stakeholder engagement skills, crisis communications and media interaction. He ran training programs for Fortune 20 energy companies in Abu Dhabi, Angola, Australia, China, Egypt, Germany, India, Nigeria, Poland, Singapore, The Netherlands, UK and the USA.

Dimitri is also Co-Chair of the International Gas Union study group on Communication & Public Acceptance of Natural Gas Projects. This study group focuses on how to address the local NIMBY challenge and create trust with communities that are impacted by natural gas projects.

For eight years, Dimitri held various positions in the communications and public affairs department of ExxonMobil Petroleum & Chemical Europe. He holds a Master’s degree in communications from the University of Amsterdam. He lives just outside of Brussels and speaks English, French and Dutch.

ALEX SHEERAZI

Alex is a communications expert with a long track record in managing communication and reputation of projects and organisations whose trust and reputation are at stake.

His biggest challenge so far was, regaining stakeholder trust and public support for the completion of the Amsterdam North-South metro project, which was (after cost overruns, planning delays and several construction incidents) close to being stopped all together. A radical change in the communications strategy of which transparency, responsiveness, a pro active media-approach and online engagement are key characteristics, contributed significantly to a far better situation at present. Stakeholder and public support increased considerably and the project became less vulnerable for incidents and issues. The innovative communication strategy has been awarded several prices and recognitions in The Netherlands

Marion Van Der Voort

With over 25 years experience in communications Marion has a broad experience in advising management, and government leaders in many complicated projects. She trains management teams and individual leaders to improve their skills in crisis communication, presentation
and dealing with media.

Marion advises and trains politicians, government leaders and entrepreneurs in issue management. She has an impressive track-record in advising development companies and government leaders during projects with a lot of public resistance. After many years of working with mad inhabitants en cramped leaders she has a clear vision on public acceptance. She claims that public acceptance is no rocket science. “Be the nabour you would like to have”. Marion wrote a book on public affairs during bankruptcy and works with lawyers, judges and entrepreneurs to improve their skills in communicating during rough times.

CONTACT US

Telephone:
+44 (0)208 242 6566

Lines open 24hrs
Request a call back

email:
info@valiantbmedia.com

Head Office:
Clarence Centre
6 St. George's Circus
London
SE1 6FE | UK

Asia Pacific Office:
GBM, Level 4
E-14 B, Sector-8
Noida 201301 | India
+91 120 4885 400

Request Brochure

Get Venue Details

MEDIA PARNTER

COURSE FEEDBACK

Crisis Communication: Strategy & Media Management for Energy Sector

Source: VBM Feedback Form
Average client score in 2012

PAST ATTENDEES

ADNOC
Alstom
Dong Energy
E.ON
Shell
GDF Suez

AP Moller Maersk
NorksHydro
Woodside Energy
BG Group
ConocoPhillips
Statoil

Centerpoint Energy
Qatar Gas
Saudi Aramco
BHP Billiton
APPEA
Tronox

Enbridge
GDF Suez
Cheniere Energy
US Nuclear Regulatory Commission
Tekfen Holdings
SABIC

Boehringer
Apache
Petrobras
PGN
Grupalotos
Klockner & Co

Genel Energy
TransAdritic Pipeline
NewZealand Oil & Gas
Austalian Water Corporation
Inpex
Csiro

Drill Search
Dana Petroleum
Eneco
Nord Stream
Galsi
Nisource

Baker Hughes
Koch Companies
Amerigas
AccessMidstream
Edison
OMV

Noble Oil
Bankers Petroleum
Enbridge
Litgrid
Buru Eergy
RWE
Vattenfall